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Frequently Asked Questions
1. What is Alice Saves Wonderland?
- Alice Saves Wonderland: The Immersive Journey is an immersive experience inspired by Alice’s Adventures in Wonderland, written by Lewis Carroll. In this immersive experience, visitors join Alice on a mission to save the Wonderland - with a central theme of environmental sustainability which highlights even the smallest positive actions can lead to significant impacts, both within this immersive journey and in our everyday lives. Join us to find out more!
2. When and where will the exhibition be held?
- The exhibition will be held at The Exchange TRX, located at Level 2 (below Shake Shack) from October 26, 2024, to December 29, 2024.
3. What are the opening hours of the exhibition?
- The exhibition is open daily from 10:00 AM to 9:45 PM with the last admission at 9:00 PM.
4. What is the ticket price, and where can I purchase tickets?
5. What is the duration of the experience?
- Visitors can expect to spend approximately 1 hour exploring the immersive journey, which features a blend of interactive experiences and engaging physical displays. Throughout your visit, you will encounter environmental challenges throughout the immersive experience, photo opportunities, and a variety of enriching elements designed to enhance your experience.
6. Is this event suitable for children?
- Yes! The journey is designed to be family-friendly and suitable for visitors of all ages, including children and adults. The exhibition is both entertaining and educational, with a focus on sustainability and environmental awareness.
7. Can I re-enter the exhibition on the same day?
- No, re-entry is not permitted. Your ticket is only valid for the pre-booked time slot, so please ensure you arrive 15 minutes before your pre-booked time slot and enjoy the experience within your allocated time.
8. Are there any discounts offered?
- Yes, discounts are available for:
Early Bird Tickets (Limited-time Availability)
Senior Citizens (Above 60 Years Old)
Children (Aged 4 to 12 Years Old)
OKU (Orang Kurang Upaya) Cardholders
Early Bird Tickets (Limited-time Availability)
Senior Citizens (Above 60 Years Old)
Children (Aged 4 to 12 Years Old)
OKU (Orang Kurang Upaya) Cardholders
9. Are guided tours available?
- The exhibition features a semi-guided tour, allowing visitors have the opportunity to explore Wonderland at their own pace while benefiting from guided highlights that enrich the overall experience.
10. What are the sustainability elements features within the exhibition?
- Throughout the immersive journey, visitors are presented with challenges that encourage eco-conscious decision-making while highlighting the significance of sustainability. Each interactive station educates participants on how small, deliberate actions can collectively lead to significant environmental impacts. This engaging experience inspires individuals to embrace their roles as eco-warriors in their daily lives.
11. Can I take photos or videos during the journey?
- Photography and videography for personal use is permitted. However, flash photography and videography are strictly prohibited to avoid disrupting the immersive experience and causing disturbance to other visitors.
12. Is there parking available at The Exchange TRX?
- Yes, parking is available at The Exchange TRX for visitors, the nearest parking to the exhibition located at Hall A.
13. Can I bring food or drinks into the exhibition?
- No, food and drinks are prohibited within the exhibition area to retain the quality of the installations and protect the artwork. However, café is available to serve food and drinks if needed.
14. Is the exhibition accessible to OKU (Orang Kurang Upaya)?
- Yes, the exhibition is fully accessible, and wheelchairs are permitted throughout the immersive journey. However, wheelchairs can only access the Door of Magic, as the Door of Adventure features a slide that requires participants to slide through, making it unsuitable for wheelchair users.
15. Are pets allowed in the exhibition?
- No, pets are not allowed.
16. How will I receive my tickets?
- Tickets will be emailed along with a QR code after purchase is completed. Kindly ensure that your QR code is kept secure and avoid sharing it with others to prevent misuse, as each ticket only allows for single entry.
17. What happens if I arrive late or unable to complete the journey within the allocated time slot?
- Please note that we operate on a pre-booked time slot system, and you will need to book your visit time after purchasing your ticket. Tickets are non-refundable in the event of late arrival or if you miss your reserved time. We recommend arriving 15 minutes early to ensure you have the full experience.
18. Are there souvenirs available for purchase?
- Yes, be sure to purchase our exclusive merchandise, available only in Alice Saves Wonderland’s gift store.
19. Can I book a private event at the exhibition?
- Yes, private bookings are available for groups and special events. For further enquiries regarding our private event packages, please contact us at [email protected]
20. Is the exhibition open for sponsorship or brand takeover?
- Yes, we are excited to offer event takeover and sponsorship opportunities. We invite brands and partners to collaborate with us in crafting unique experiences that align with the theme of Alice Saves Wonderland, emphasizing eco-consciousness and inspiring visitors to adopt sustainable practices. Each sponsorship package includes either customised branding placements at key exhibition areas, exclusive event takeovers, product displays or themed activations designed to engage and inspire.
For further enquiries regarding sponsorship and exhibit takeover packages, please contact us at [email protected]
For further enquiries regarding sponsorship and exhibit takeover packages, please contact us at [email protected]
21. Who can I contact for more information?
- For further enquiries, please contact us at [email protected]
For more details and exhibition updates, please visit us at https://www.alicesaveswonderland.com
For more details and exhibition updates, please visit us at https://www.alicesaveswonderland.com
Do's and Don'ts
Do's:
- Do enjoy the immersive experience and explore each installation at your own pace.
- Do follow instruction and guidance provided by our staff and displayed on signage throughout the exhibition.
- Do use designated areas for photography to capture your memories while respecting the space.
- Do ensure you have your ticket with you at all times during your visit for verification.
- Do maintain a quiet environment to allow everyone to fully appreciate the artwork and the experience.
- Do ask for help if you need assistance navigating the exhibition.
Don'ts:
- Don’t share your QR code with others to prevent misuse and ensure your entry remains secure.
- Don’t touch the artworks or installations to preserve their integrity.
- Don’t not use flash photography or videography within the exhibition to maintain a comfortable environment for all visitors.
- Don’t bring any food, drinks, or large bags into the exhibition area to ensure cleanliness and safety.
- Don’t run or engage in disruptive behavior to maintain a serene atmosphere.
- Don’t bring any pets into the exhibition area.
Additional Information
For any other inquiries, please contact us at [email protected]. Visit our official website for more details https://www.alicesaveswonderland.com
